1. Introduction
At Nioan The Healer, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, estimated delivery timelines, shipping charges, and other important information related to the delivery of your orders.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
2. Shipping Locations
We currently deliver our products across Pune, Maharashtra, and various locations throughout India. Delivery availability may vary depending on your location. We also offer international shipping to selected destinations where applicable.
If your location is currently not serviceable, please contact us before placing your order.
3. Order Processing
Orders are generally processed within 1–2 business days, excluding Sundays and public holidays. During festivals, promotional campaigns, or periods of high order volume, processing times may be slightly longer.
You will receive an order confirmation once your order has been successfully placed and another notification once it has been dispatched.
4. Shipping Methods
We work with trusted courier partners to ensure safe and reliable delivery of your products. Available shipping options may vary depending on your delivery location and will be displayed during checkout.
- Standard Shipping: Available across most serviceable locations.
- Express Shipping: Available for selected locations, subject to courier availability.
- Local Delivery: Available in selected areas where applicable.
5. Shipping Charges
Shipping charges are calculated based on your delivery location, order value, and selected shipping method. The applicable shipping charges will be displayed during checkout before you complete your purchase.
From time to time, we may offer free shipping on eligible orders as part of promotional campaigns.
6. Estimated Delivery Time
- Within Pune: Usually delivered within 1–3 business days.
- Within Maharashtra: Usually delivered within 2–5 business days.
- Across India: Usually delivered within 3–7 business days, depending on the destination.
Delivery timelines are estimates and may be affected by weather conditions, courier delays, public holidays, or other unforeseen circumstances.
7. Order Tracking
Once your order has been dispatched, you will receive tracking details via email, SMS, or WhatsApp (where applicable). You can use the tracking information provided to monitor the status of your shipment.
8. Lost or Damaged Shipments
We carefully pack every order before dispatch. If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of delivery or the expected delivery date. Our team will investigate the issue and provide appropriate assistance, including replacement or refund where applicable.
9. Shipping Address
Please ensure that your shipping address and contact details are accurate when placing your order. Nioan The Healer is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you need to update your delivery address after placing an order, please contact us immediately. Address changes can only be accommodated if the order has not yet been dispatched.
10. Returns and Replacements
If you receive a damaged, defective, or incorrect product, please refer to our Returns & Refund Policy for information on requesting a replacement or refund. Requests should be submitted within the timelines mentioned in our policy.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping processes or business operations. Any updates will be published on this page with the latest revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions regarding shipping, delivery, or your order, please contact us:
- Email: nioanthehealer@gmail.com
- Phone: +91 73873 11178
- Business Address: Bavdhan, Pune, Maharashtra, India.