1. Introduction

At Nioan The Healer, customer satisfaction is important to us. We take great care in preparing and packaging our gluten-free products. However, if you experience any issue with your order, this Returns & Refund Policy explains the conditions under which returns, replacements, and refunds may be requested.

By placing an order through our website, you agree to the terms outlined in this policy.

2. Eligibility for Returns and Refunds

You may be eligible for a return, replacement, or refund under the following circumstances:

• Damaged or Defective Products: If you receive a product that is damaged, defective, or unfit for use upon delivery.
• Incorrect Product Delivered: If the product delivered does not match the item you ordered.
• Order Lost in Transit: If your order is confirmed as lost during shipment and cannot be delivered.
  
  

3. Non-Returnable and Non-Refundable Items

For hygiene and food safety reasons, we are unable to accept returns or provide refunds in the following cases:

• Products that have been opened, used, or consumed.
• Food products that have been tampered with after delivery.
• Products damaged due to improper storage or handling after delivery.
• Products marked as non-returnable or purchased during special promotional offers, unless they arrive damaged or incorrect.
  
  

4. How to Request a Return or Refund

If you believe you are eligible for a return or refund, please follow these steps:

• Contact Us: Notify us within 48 hours of receiving your order by emailing us at nioanthehealer@gmail.com or calling our customer support.
• Provide Order Details: Share your order number, a brief description of the issue, and clear photographs of the product and packaging (if applicable).
• Return Instructions: If a return is required, our team will guide you through the process. Returned items must be sent only after receiving confirmation from us.
  
  

5. Refund Processing

Once your request has been reviewed and approved, your refund will be processed to the original payment method used during purchase. Refunds are generally processed within 7–10 business days, depending on your bank or payment provider.

6. Shipping Charges

Shipping charges are generally non-refundable. However, if the return or refund is approved due to a damaged, defective, or incorrect product delivered by us, any applicable shipping charges paid by you may also be refunded.

7. Product Replacement

Where applicable and subject to product availability, we may offer a replacement instead of a refund. If the requested product is unavailable, an appropriate refund will be processed.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

• Check your bank account or payment method.
• Contact your bank or payment service provider, as processing times may vary.
• If the issue persists, contact us at nioanthehealer@gmail.com or call our customer support for assistance.
  
  

9. Changes to This Policy

We may update this Returns & Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be published on this page with the latest revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us:

• Email: nioanthehealer@gmail.com
• Phone: +91 73873 11178
• Business Address: Bavdhan, Pune, Maharashtra, India.